Whether a specific failure breaches a Consumer Guarantee and a consumer is entitled to a remedy under the ACL will depend on the circumstances.Ĭonsumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect in the circumstances, given factors including the cost and quality of the goods, the use made of the goods or any representation made by the supplier or manufacturer. Where the failure does not amount to a major failure, consumers are entitled to have the supplier repair or replace the goods (at the supplier’s choice). In the event of a breach of a Consumer Guarantee where there is a major failure of the goods, consumers are entitled to reject the goods and choose a replacement or refund and claim compensation for any reasonably foreseeable loss or damage suffered by consumers as a result of the failure. For example, the ACL requires that, taking account of the nature of goods, the price, any representations made by the supplier or manufacturer and other relevant circumstances, the goods must be free of defects, do what they are meant to do, be safe, durable and acceptable in appearance and finish, be fit for any particular purpose that the consumer makes known and comply with any description given or any demonstration model used. The Australian Consumer Law (“ACL”) protects consumers by automatically giving them basic, guaranteed rights for goods they purchase (“Consumer Guarantees”) at no charge. Repair Cover Plans are available on most goods, provide a repair of your purchase and cover commences upon the expiry of the JB Hi-Fi Minimum Voluntary Warranty Period shown opposite or expiry of the original manufacturer’s warranty, whichever occurs later.Ĭonsumer rights and remedies Summary of the consumer's relevant rights and remedies under the ACL ![]() Replacement Cover Plans are only available for certain goods costing $1,000 or less, provide a one-off replacement of your purchase and cover commences 12 months after the date of purchase, or upon expiry of the original manufacturer’s warranty, whichever occurs later. There are 2 types of JB Hi-Fi Extended Care Plans covering mechanical or electrical failure: Replacement Cover Plans and Repair Cover Plans. In addition to your JB Hi-Fi Voluntary Warranty, JB Hi-Fi wants to ensure that you can enjoy many years of trouble free ownership of your purchase for a longer period than your ACL rights are likely to provide, which is why JB Hi-Fi is delighted to offer JB Hi-Fi Extended Care. In some circumstances your rights under the ACL may last longer than this. *For full terms and conditions refer to our Refunds and Warranties, “Understanding Your Rights” brochure. Electrical Items over $2000 excluding b.Į. Electrical Items over $500 excluding b.ĭ. ![]() ![]() JB Hi-Fi Minimum Voluntary Warranty Period*Ĭ.
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